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FAQ

Frequently Asked Questions and Answers

Forum Details
Title Delivery / Shipping
Posted by DONGDAEMUN.COM (ip:)
  • Date 2017-12-30
  • Recommend Recommend
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  • Shipping Method : Express courier (EMS)
  • Shipping Area  : Worldwide excluding some countries due to customs and high shipping costs.
  • Delivery time : 7-10 business days (might have some delays depending on countries)

  • Shipping charge is based on the total order amount :


     Order amount  Shipping charge        
     Under USD100.00  USD10.00
     Over  USD100.00  Free



    -Track your package


    Upon shipment, the tracking number will be sent to you by e-mail. You can track your package at  EMS.
    Once your order has shipped from our warehouse, please directly contact EMS with any inquiries about the status of your package.



    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them and Dongdaemun.com is not responsible for unpaid customs taxes and will not provide refunds for orders returned due to customs reasons. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.


    -Delay of shipment


    Generally It takes about 3-5 working days for us to prepare your order and additional  5-7working days for the Express Delivery company to dliver the shipment  to the recipient. Depending on the situation however, some products might take longer time for us to prepare. Please note that we arrange partial shipping for orders not shipped out for 10 working days from the date of payment upon the request of our customers.


    The rest items in the same order will be sent soon as available. If no request from customers for partial shipments, all the products in one order will be shipped in one package. We will send by partial shipment for orders weighing or measuring over the standard size of package recommended by the EMS so that the receipient could save the import taxes and duties.


    Dongdaemun.com is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters.  Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays.


    -APO/FPO


    We do not offer shipping to P.O. boxes or APO/FPO addresses.



    Failed Deliveries & Returned Packages


    In the case that Delivery compay is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise,Dongdaemun.com is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.  

     
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